General Administration of Quality Supervision, Inspection and Quarantine, Measures on Handling Product Quality Complaints (Draft for Comments)

国家质检总局产品质量申诉处理办法 (征求意见稿)

December 17, 2012 | BY

CLP Temp &

Issued: November 26 2012Main contents:　According to the Draft, quality and technical supervision departments will not handle complaints from consumers…

Promulgated: 2012-11-26

Issued: November 26 2012


Main contents:　According to the Draft, quality and technical supervision departments will not handle complaints from consumers who knew or ought to have known that the quality problem existed at the time he/she purchased the product. Cases in which the warranty period has expired will also not be entertained unless the use-by date clearly shown has not yet expired.

issued:2012-11-26

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