Ministry of Information Industry, Supervision and Administration of Telecommunications Service Quality Tentative Measures

Promulgated: January 11 2001
Effective: as of date of promulgation
Applicability: The Measures apply to all licensed telecommunications business operators in the PRC (Article 2).

Main contents: According to the Measures, the Ministry of Information Industry and the provincial level telecommunications bureaux under the ministry are in charge of the administration and supervision of telecommunications service quality (Article 3). They perform their duties by conducting inquiries, on-site inspections, spot checks and subscriber satisfaction surveys (Articles 7, 8 and 9). Results of spot checks and subscriber satisfaction surveys shall be made public (Articles 8 and 10). The Measures impose a number of obligations on telecommunications service providers with regard to service quality.Telecommunications service providers are required to make service quality security deposits with a telecommunications subscriber complaint centre (Article 14). They are required to provide complaint hotlines and respond to complaints within a stipulated period of time (Article 16). In addition, they are required to make periodic self-inspection and submit self-inspection reports to telecommunications authorities (Article 18).
Related legislation:PRC, Telecommunications Regulations, Sep 25 2000, CLP 2000 No.9 p28 and Telecommunications Services Standards, Jan 11 2000, CLP 2000 No.3 p10